Returns and Exchanges

Every Bolek piece is made by hand in our atelier. If something is not right, we will put it right.

Your right of withdrawal

If you are buying as a consumer, you have a statutory right to cancel your order within 14 days, for any reason, without giving a justification.

The 14 days begin on the day you receive your order. To exercise this right, send us an unambiguous statement of your decision to cancel, by email to bogachanerkan@bolekjewellery.com or by post to the address below. You may use the model withdrawal form at the end of this page, though you are not obliged to.

Once you have notified us, you have a further 14 days to return the item.

We will refund the full purchase price together with the standard delivery cost you originally paid. Refunds are issued to your original payment method within 14 days of receiving your notice of cancellation. We may withhold the refund until the item has reached us, or until you provide proof that it has been sent, whichever comes first.

You do not need to give a reason, and we will not ask you for one.

Our 30 day return window

Beyond the statutory 14 days, we offer a further period of goodwill. You may return any unworn piece within 30 days of receiving it.

The two periods run alongside each other. Nothing in our own policy limits the statutory rights described above.

Condition of returned items

Please return items unworn, in their original Bolek packaging, with any certificates included.

You are welcome to handle and try on a piece as you would in a shop. If an item has been used beyond what is necessary to establish its nature and characteristics, we may deduct an amount from your refund reflecting the reduction in value. A ring that has been tried on is fine. A ring that has been worn daily for two weeks is not.

Return shipping

We provide a prepaid, insured shipping label for the first return or exchange on every order, free of charge.

For any subsequent return or exchange on the same order, return shipping is at your own cost. We recommend an insured and tracked service, as items remain your responsibility until they reach us.

Exchanges

Ring sizes are the most common reason for an exchange, and we handle them without fuss.

The first size exchange on any order is free of charge, including shipping both ways. For any further size change on the same order, shipping is at your own cost.

Because our pieces are solid gold, we dispatch the replacement once the original has reached us and been checked. If everything is in order, the new piece goes out the same day and we will let you know as soon as it arrives.

Depending on the piece, we may be able to resize your existing ring in our atelier rather than replace it. Contact us and we will advise which is better for your design.

Finding your ring size

Two reliable methods, either of which takes a few minutes.

A jeweller near you can measure your finger properly, usually free of charge and without an appointment.

Alternatively, a ring sizer strip or sizing set can be ordered online for a few euros. Measure at the end of the day, when fingers are at their largest, and check the same finger more than once.

If you are between sizes on a wider band, take the larger size. A wide band sits more snugly than a narrow one at the same measurement.

Items we are unable to accept back

Earrings and other pierced jewellery, once the hygiene seal has been broken. This is for hygiene reasons and does not affect your rights if the item is faulty.

Pieces made genuinely to your own specification, such as engraved items or bespoke commissions agreed with us directly. Choosing a size or a finish from the options offered on our website does not fall into this category, and such pieces can be returned normally.

Gift cards.

Faulty, damaged or incorrect items

Please inspect your order on arrival. If a piece is faulty, damaged in transit, or not what you ordered, contact us straight away with a photograph and we will arrange a repair, a replacement or a refund at no cost to you.

These rights are separate from and additional to the right of withdrawal above. Under Dutch law you are entitled to a product that conforms to the contract, and this entitlement is not limited to a fixed number of days. Where a defect appears within one year of delivery, it is presumed to have been present at the time of delivery.

Refunds

We will confirm by email as soon as your return reaches us.

Refunds are issued to your original payment method. Please allow a few additional days for your bank or card issuer to process the payment.

If you have not seen the refund within 14 days of us confirming receipt, contact us and we will trace it.

How to start a return

Email bogachanerkan@bolekjewellery.com with your order number and we will send a prepaid label and instructions the same working day.

Please contact us before sending anything back, so that we can insure the parcel properly and watch for its arrival. If you have already sent an item without contacting us, get in touch and we will still take care of it.

Returns address:

Bolek Jewellery Jan Pietersz. Coenstraat 7 2595 WP Den Haag Netherlands

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Bolek Jewellery, Jan Pietersz. Coenstraat 7, 2595 WP Den Haag, Netherlands, bogachanerkan@bolekjewellery.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date:

Our details

Bolek Jewellery V.O.F. Jan Pietersz. Coenstraat 7, 2595 WP Den Haag, Netherlands KVK 95976159 VAT number: [insert] bogachanerkan@bolekjewellery.com +31 6 8457 4676